Reconciling CAM charges comes down to one question: what did the property actually cost to operate, and what is each tenant's fair share of it? Here is the process landlords and property managers follow.
Before you start: gather your inputs
- The general ledger of actual operating expenses for the year
- Each lease’s CAM clause: pro-rata share, caps, exclusions, and base year
- The building’s total and occupied leasable square footage
- What each tenant already paid in monthly CAM estimates
The step-by-step process
- 1Total your actual CAM expenses for the year into clearly defined expense pools.
- 2Remove exclusions and capital expenditures that the lease says tenants don’t pay for.
- 3Apply the occupancy gross-up so variable costs reflect a fully-occupied building.
- 4Apply any per-lease caps that limit how much a tenant’s CAM can increase year over year.
- 5Calculate each tenant’s pro-rata share of the adjusted pool.
- 6Subtract the estimates the tenant already paid during the year.
- 7Issue a reconciliation statement billing the shortfall or crediting the overage.
Worked example
A tenant occupies 12,000 of 100,000 leasable sq ft (12%). Adjusted CAM after exclusions and gross-up is $250,000, so the tenant's share is $30,000. They paid $27,600 in estimates, so the true-up bills the $2,400 difference—with a line-item statement showing every pool that drove the number.
Mind the deadline
The gross-up, briefly
If a building is only 80% occupied, variable costs like janitorial are lower—but the lease usually lets you “gross up” those variable expenses to a fully-occupied level so paying tenants aren't penalized for vacancies. Applying it correctly (only to variable costs) is one of the most error-prone steps, and a big reason to let software handle the math.
Skip the spreadsheets
Plazee builds expense pools, applies caps, exclusions, and gross-up, and generates true-up statements automatically.
Start Free TrialFrequently asked questions
How do you reconcile CAM charges?
Total your actual common area expenses for the year, subtract exclusions, apply any caps and the gross-up, calculate each tenant’s pro-rata share, subtract what they already paid in estimates, and bill or credit the difference on a reconciliation statement.
What is a CAM true-up?
A true-up is the final adjustment—if a tenant’s pro-rata share of actual costs exceeds the estimates they paid, they owe the difference; if it’s less, they receive a credit or refund.